The service of the vehicle seemed to be fine but it was the customer service that was horrible when my wife, who is 7 months pregnant, picked up the car. We dropped off our Equinox for an oil change and got a call about an hour later saying the car was ready. We waited about 2 hours until we were able to pick up the car which gave plenty of time for everything to be done including a wash. When we got there she went in, paid, and they told her it would a few minutes. She waited outside for the car to be brought up. After about 5 minutes she told me that it shouldn’t be much longer and to take my son home for his nap. About 15 minutes went by and she was still waiting. Again, she is 7 month a pregnant and was standing in the sun thinking that the car would be out soon. After waiting 25 minutes she finally went inside to ask about the car and the cashier called it in again. The cashier told the workers when she first called and said they must have missed the first call. A few minutes after the car was there. But it had already been 30 minutes that she waited which is extremely long, let alone for a pregnant woman. She was extremely unhappy and frustrated. Up until the point when she picked up the car, everything seemed fine. But this just really made the whole experience bad. Feel free to call so we can talk about the incident if need be. I had talked to a manager that day but was told they would figure out what happened and why. Thank you
On behalf of everyone at Mark Christopher Chevrolet Buick GMC, we would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact our team so we can discuss options with you. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Friendly service staff. Quick and easy check in. With appointment, work was started almost immediately and was completed in a reasonable amount of time for the job done. Will definitely return to this dealer.
I actually did not have any issue with my service advisor Julie but the issue is still not resolved. I brought my truck in for the same issue with temperature gauge at twice and still having the issues
Israel, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Mark Christopher Chevrolet Buick GMC, we value our customers and we look forward to seeing you soon.
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
They took the time to listen to my concerns about my car and made sure I was satisfied. They gave my the diagnosis and worked really hard to make sure everything was running smooth. Great service with a smile. Love it
Overall, the service was very good. "Ray," our Service Representative, is outstanding. He kept my wife informed as to the process and progress of our Equinox, He is very knowledgeable and helpful and he quickly ascertained that the upper windshield seal problem was a factory defect. While the service was good, it was not timely. Mark Christopher Auto Center would do well to realize that the time of Customers is as valuable as their own. Finally, when our service was complete, my wife was delayed from leaving to continue her day by having to wait at least an additional 90 MINUTES for a supervisor to simply look at and authorize the factory defect. The supervisor was admonishing a couple of personnel... at the expense of ignoring and delaying a customer! My wife had to literally knock on his window to get his attention for him to and simply 'look' at the windshield seal. We still have not been notified as to the status of ordering the necessary parts to repair the seal and schedule it for repair. We'll be back, but we hope this isn't common supervisory practice at this dealership. We are, and will remain, loyal GM customers.
Ronald, the whole Mark Christopher Chevrolet Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.