Thank you for this excellent feedback! We're glad to hear that our team provided with a memorable experience. We're always here to help, so please let us know if there's anything else we can do for you.
Sandra Stevens did and excellent job great customer service she truly helped me with all of my needs and went above and beyond to ensure I understood everything my vehicle needed. Thanks Sandra great Job
MC has become less customer oriented and more about increased billing. They charge EXTRA for tire rotation which used to be included in routine service....and I STILL pay $52.83 !!....you give no discounts. You have no respect for long time customers. I go to America���s Tire and they rotate AND balance every 6 months ...and tell my friends to do the same. The service manager is earning his pat on the back from corporate....not from me.
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
Well I Talked To Ray my service guy and I have to take the car back because it still making noise and they broke the clip that's on the top of the motor cover, I paid $1480.00 and now I have to go all the way back and take my sons car and this is un called for.
We're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen again and we would like to make things right. Please contact our team so we can learn more details and discuss options.
I found the 2021 Chevy Tahoe we purchased on Chevrolet.com - the listing details on the dealer website did not match but after speaking with a representative, confirmed the features on the Chevy website were correct. We drove 2+ hours to the dealership to buy the car (which they knew in advance) but when we arrived we found out there was an issue with a window chip and the car was sent out to get fixed with no ETA on when it would be ready. So we purchased the car on Friday morning and went home to wait for it to be delivered sometime in the future. Tuesday rolled around and they did deliver the car to our home ��� but upon arrival we realized that most of the after-market upgrades that were in the listing and which we had paid for, were not installed - the illuminated Chevy logo, the all weather mats, the polished exhaust tip. I also question if other upgrades were actually installed that I am missing... I am still waiting to hear how/when we can get the car fixed... oh, and I am also getting an error message which started on day 2 which says ���service safety restraint system���. So far not a good start to my ownership experience of a $70,000 car....
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
I took my Yukon in for service...definitely did a great job fixing the problem! But I believe as far as customer service is where the poor scoring comes to play... Sandra did explain the steps on what was going to happen (8:30am appointment) but when she asked if I was waiting or staying..I said "I'll stay that I really don't have a ride home"...(didn't really know how bad or how long it was going to take)... then after 3hours (11:37) then she explained what was wrong and that they we're going to start. Ok i said... then she again asked if I was staying or leaving while it gets fixed... again I said "I guess I'm staying since I don't have a ride" So while waiting and thinking that I was going to be stuck here for at least 3-4 more hours...I decided that I'll just call for an uber/lyft.... I just don't understand why you guy's don't offer a shuttle service or even asked if they want an uber for long services? Then after finally getting my vehicle (the next day)... it wasn't washed... But luckily Jeff Rizzi was outside and heard my unpleasant gesture and explained why it wasn't washed after a service and it made prefect sense (due to the fires and ash) Again it would've been nice knowing that information beforehand so I wouldn't have been surprised. Jeff did give me his business card and told me to come back for a nice wash and detail when the weather improves and I was happy with that! Thank you
Gilbert, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us so we can discuss some solutions.
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. If you have any further questions, please give us a call. We're always happy to help!
I had an appointment scheduled for 2pm. I arrived around 1:45pm. After waiting in my car for about 15 minutes and not being at all acknowledged by staff I decided to walk in and ask about my appointment. I was quickly dismissed by Julie an advisor there. She didn���t give me the opportunity to even ask or say anything before being quickly asked to return to my car. In all I was waiting for over 35 minutes before a gentleman asked me what I was waiting for. After I was finally helped Julie ales me to leave my window down and for my appointment. Unfortunately due to the fires, ash completely covered the interior of my vehicle by the time it was finally done. I understand due to COVID things can be extra stressful in these times, but I felt disregarded throughout my whole visit.
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Mark Christopher Auto Center (909) 390-2900
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. Until the next time we meet, take care!